DOES HVT EXCHANGE OR REFUND TICKETS?
Exchanges or refunds are not offered once the reservation is made.
Choose your show, performance date and time with care.
IS HVT WHEELCHAIR ACCESSIBLE?
Yes, we are. There is also a ground floor wheelchair washroom and removable theatre seats. Please note that those seats (A1 to A4) must be reserved in advance by calling the box office. They are available on a first come – first served basis and are priced the same as all of our seats.
WHAT SHOULD I DO IF I NOTICE A MISTAKE ON MY RESERVATION?
Please contact the Box Office at 450 458 5361 if you see discrepancies or errors in your reservation.
WHEN SHOULD I ARRIVE FOR MY PERFORMANCE TIME?
Please arrive a minimum of 30 minutes prior to the show if you are picking up your ticket at the box office. Groups should arrive 45 minutes prior to the show.
WHAT HAPPENS IF I ARRIVE LATE FOR THE SHOW?
Performances commence on time and late comers may be obliged to wait until an appropriate break. There are no refunds or exchanges for late comers. Late comers may also have to use alternate seats for the remainder of the act if it is too disruptive to use the previously booked seats.
DOES HVT OFFER GROUP RATES?
Group rates are available on select HVT events. Contact the box office for more information.
CAN A FRIEND USE MY TICKET?
Yes, you may give your ticket if you are unable to attend. They must know the name the ticket is reserved under and adhere to all HVT ticket policies.
WHAT DO I DO IF I LOSE MY TICKET?
If you have lost your tickets, please call the Box Office at 450 458 5361.
WHAT HAPPENS IF MY PERFORMANCE IS CANCELLED OR POSTPONED?
Hudson Village Theatre will contact the ticket purchaser and issue a complete refund or make other mutually agreeable arrangements.